How To Listen
Our service is based on streaming audio sent in compressed form over the internet and displayed as it arrives. You do not have to wait for the whole file to be downloaded before you can hear it, instead the media is sent in a continuous stream and is played immediately as it reaches your computer. Please note that during live broadcasts there can be a delay of approximately 1-2 minutes, depending on traffic through your Internet Service Provider.
If your computer is already setup for access to the Internet, including at least a 28.8k modem and sufficient memory and hard disk space to run Windows Media player or Real player, then you should be able to play our audio files.
Don't know your set-up? Click here to check your set-up
Step 1 - Check your hardware
Minimum hardware requirements are:
- Pentium II
- 16MB RAM
- 20MB hard drive
- 16bit soundcard with speakers/headphone
- Netscape Communicator 4.5 and higher or Microsoft Internet Explorer 5.5 and higher
- RealPlayer or the Windows Media player
- 16MB RAM
- 20MB hard drive (soundcard and speakers are built-in
- PowerPC G3 266mHz or faster, OS9.2.2 or higher
- Safari, Mozilla or Firefox 1.0 and higher
- RealPlayer or the Windows Media player
- Minimum Requirement: 56K Modem
- Broadband Highly Recommended
Step 2 - Get software
We recommend the browser Firefox or Internet Explorer 5.5 and higher.
Boardroom Radio uses a range of technologies to stream audio over the internet:
- WMP - Windows Media Player (by Microsoft) +
- Quicktime - Listen to MP3 stream using Apple Quicktime player
- MP3 - which can by played by ALL other media players
- Downloaded to your portable MP3 player (eg. iPod) by subscribing to our podcast.
Company presentations are displayed using the Macromedia Flash player
Download Windows Media Player
For a PC & Macintosh - http://www.microsoft.com/windows/windowsmedia/download
For more information on Windows Media Player please visit their support site:
Download Quicktime Player
For PC & Macintosh - http://www.apple.com/quicktime/download/
Download Macromedia Flash Player
For PC & Macintosh - http://www.macromedia.com/go/getflashplayer/
Step 3 - Still need help? Refer to our FAQ's
- Audio plays, but there are a lot of pauses and the player says 'buffering'
- Most often, the listener
- The live audio stream usually works, but at the moment it just says 'connecting' or 'buffering.' I've waited a long time and it doesn't change. What should I do?
- It's possible that your player is stuck; the best strategy to reset any piece of software is to reboot your computer. It's amazing how many computer problems can be fixed with a simple reboot. If the stream usually plays and rebooting does not work for you then it's possible that the live stream is down at the other end.
- How do I receive content behind a firewall?
- If you are behind a company firewall (or proxy server), you may have trouble viewing streaming media content. To overcome this problem, you will need to; 1. connect to the broadcast site from outside the firewall or 2. ask your IT department to configure the firewall to allow streaming media access from within your network or 3. you will need to make the following settings in order to get HTTP streaming to work For more detail download our Changing protocol and proxy settings on Windows Media Player PDF Window Media Player firewall information If you cannot connect to the broadcast site from outside of the firewall: * Start the Windows Media Player from Start/Programs/Microsoft Windows Media Player. * Select File/Properties/Advanced. * Verify that at the bottom of the page the HTTP option is checked. * Under HTTP, check the Use a proxy for HTTP streaming option. * In the Server field, enter the name of your proxy server (Note that the proxy server setting should match your browser's proxy server setting. For example, Proxy Server settings under Options or Network Options in your browser). * In the Port field enter 80. * Select OK and close the Windows Media Player. * Windows Media HTTP streaming through your proxy is now enabled. * If you continue to experience problems, try this. With the Windows Media player open: * Go to View, click on Play Settings. * Click on advanced. * At the top, under Buffering, select the second option Buffer and enter 30 in the box. * Under Protocols, unselect everything but the http option, then click ok. * This should handle the firewall issues. The 30 second buffering will take a little longer to load, but will assure virtually no dropouts. RealPlayer firewall information If you cannot connect to the broadcast site from outside of the firewall ask your IT department to open TCP Port 7070 which support audio & video streaming. RealPlayer automatically selects the most efficient transport for your network without any intervention. You should only change this setting if you are experiencing problems receiving RealAudio.
- If you have difficulty streaming, you should check a few basic points first
- 1. Refresh Your Machine: Try to clear some memory; empty your temporary internet cache folder and empty out your recycling bin. You might also try to restart or reboot your computer to free up more of the system memory. 2. Get The Player: Go to the Windows Media Player website: Click on the Download Now button. Select Save this program to disk. Save the file to a place on your hard drive that you can easily remember (i.e. your desktop). This takes approx. 15-20 minutes on a 28.8 kbps connection. Once the download is complete, go to the file wherever you saved it. Then double-click on that file to have it fully installed. Select Typical as a default and let the installation select the defaults for the rest of the choices. 3. Check The Volume Settings: Most likely you will have a speaker icon in the lower right hand corner of your desktop (in the taskbar). Double-click on this icon. This will bring up a control panel for your soundcard. In the Volume Control channel, there will be two sliders. The top slider controls balance between your speakers (left side, right side) and the lower slider adjusts volume. Make sure the lower slider is UP and not towards the bottom. 4. Check The Speakers: Make sure the speakers are connected to your computer and the actual volume knob on your speakers is turned up.
- Can audiences participate?
- The service we provide is a
- I go to the webcast page but nothing happens?
- 1. Your Internet connection may no longer be active, check with your ISP 2. Your Internet connection has slowed to an unacceptable level again check your settings or contact your ISP 3. You do not have the right player, in which case you should follow the links to Window Media Player or Real Player and download the version for your computer 4. If the player appears to be playing, but you still don't hear anything, then there may be a problem with your speakers, headphones or your sound card. Check if your computer can play other sounds, and if it can't, ensure that all your cables are connected, your volume is turned up, and your sound card is properly installed.
- If the player does not launch: what do I need to do?
- Make sure that you have the correct browser version and that your browser is configured properly. See software connections.
- I can hear the audio on some clips, but not on others
- Be sure that the problem is not a player problem by verifying that you have the correct and up-to-date settings your sound card. Note by using incorrect drivers or out-of-date drivers you can often get unexpected behaviour.
- I can hear audio, but it sounds scratchy, or sometimes drops out
- Check you are using the proper and most up-to-date drivers for your sound card. Poorly implemented sound card drivers may cause problems with compressed audio. Many users unknowingly live with bad drivers for a long time because all of the system sound included with the operating system are uncompressed audio files which will often play correctly even with bad or mismatched drivers.
- I can hear the audio, but the slides don't change
- Windows Media 9 Players have a new security feature which can prevent the scripts required to change slides, to disable it, open Windows Media Player and choose "Tools", then "Options", then the "Security" tab. Select "Run script commands when present" and deselect "Do not run scripts commands and rich media streams if the player is running inside a web page".
- 'error 19' message when I play audio
- There are several reason for this happening: 1. The server is down 2. Due to networking problems on the Internet you cannot connect to the server from where you are 3. You are behind a firewall and have not configured your player to work behind a firewall 4. Windows 95 Player is using a Windows 3.1 (16-bit) Winsock: If you are connected to the Internet using a 16-bit winsock, you must use the Windows 3.1 Player, even if you use Windows 95. If not, you will receive Error 19 every time you try to make a connection to a RealAudio stream. To fix this, either upgrade your Internet software to a 32-bit version or get the Windows 3.1.x version of the Player
- Having problems listening to streaming using the Netscape browser
- Some Netscape 4.x browsers will be less compatible with Windows Media Player. We suggest updating to Netscape 6.2 or higher
- I recently upgraded my browser and now the stream won't play.
- The Windows Media player needs a browser plug-in installed in order to work correctly. If you switch browsers, or install them in the wrong order then the live stream may stop working. You may need to install the Windows Media player software again using your new browser. It is important that you install the browser before you install the player.
- Why does the online live stream sound 'tinny' or like I'm listening in a tunnel?
- Sound files are too large to deliver over the internet through dial-up modems without compressing them first. The benefit is that we shrink a sound file to one twentieth its size; the cost is that the sound quality may suffer.
- Are there downsides to streaming?
- Here are some of the potential problems and how you can minimise them. 1. Slow computer. If you have too many applications open, even with the best computer, it could slow your media streaming. If you notice things are slow, close all unnecessary applications and windows running on your computer and just keep your web browser and your media player open. (If you're just listening or watching, you can even close your browser.) In any case, fast computers are better. 2. Internet traffic jams. Streaming requires an Internet connection that's free of bottlenecks or "traffic jams". The Internet is not a direct pipeline from the origin to you. Streamed content passes through many other computers on its way to your computer via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Streamed content is "buffered" to help avoid this, but sometimes it's unavoidable. The delay normally only lasts a few seconds, and the audio picks up where it stopped. 3. Bad phone lines. If you have a phone line that has humming or crackling it will not be good for streaming or Web browsing. Ask your phone company check your line to eliminate the line noise. We would always recommend a broadband connection for streaming media
- What is Podcasting?
- Podcasting is a relatively new term given to the ability to save audio recordings online, so so that it can be downloaded and played on a portable MP3 Player, such as an iPod, at any time. With boardroomradio, you set a Boardroom alert through our Alerts section - selecting the industries and/or companies of interest, and then how you want to receive the alerts. If you choose Podcasting (and you have the appropriate podcasting software on your own computer) then your computer will download relevant new recordings to sync to your iPod or other portable MP3 player.
- What is MP4?
- MP4 is a container format. As any other container format like AVI (.avi), RealMedia (.rm, .rmvb), QuickTime (.mov), MPEG (.mpg, .mpeg), Matroska (.mkv, .mka), OGM (.ogm) it allows you to combine different multimedia streams (mostly audio and video) into one single file. MP4 supports all kinds of multimedia content (multiple audio streams, video streams, subtitle streams, pictures) and advanced content (called "Rich Media" or "BIFS") like 2D and 3D graphics, user interactivity, DVD-like menus. MP4 is a streamable format.